P: +44(0)118 375 0934
E: sales@maple5.com
E: sales@maple5.com
Password Resets are the leading source of service desk calls. Verismic Password Reset is a self service password reset tool that empowers end users to control and reset personal passwords without calling the help desk. Password Reset delivers instant benefits to all parts of the organization.
Password Reset delivers rapid Return on Investment by ensuring rapid coverage of the user environment through User Registration Prompting and also publishes the Return on Investment that has been achieved through clear and concise activity history and the built-in ROI Dashboard.
Appropriate for all sizes of organizations, Password Reset consistently demonstrates the same security, reliability and ease of use across all environments.
Auditing ensures a clear security trail of activity. The operator module allows resets to be performed by the service desk without requiring rights in the directory and all actions are audited. The module allows for secure caller verification to ensure their identity before performing tasks on their behalf.
Password Reset removes the burden of password resets from the service desk allowing staff to focus on improved quality of service and problems that require expertise and skill.
End users can reset personal passwords by correctly answering a series of private questions. Remote employees with access to a web browser can reset forgotten passwords without outside assistance. The entire process is quick, simple & complete in seconds.
By eliminating downtime, delays, and frustration associated with help desk calls, employees get back to work with minimal disruption or delay.
Password Reset can be configured to integrate with Help Desk via emails and the included Operator Module ensuring highly secure end-user verification when a call is received via the Help Desk. The Operator Module also provides direct integration into service desk management tools.
