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Quorum Labs - Business Continuity Simplified

Redefining Real End User Experience through Frontline Performance Intelligence

New White Paper #1 in APM

Aternity has been identified by EMA as the #1 Value Leader for APM point solutions and received overall recognition in the Radar Report as the elite vendor ...


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User-Centric Approach to Proactive IT Management Powered by Aternity

Aternity redefines end user experience management by providing the industry’s first patented Frontline Performance Intelligence (FPI) Platform designed to dramatically reduce business disruptions and significantly increase end user productivity.

 

With Aternity organizations benefit from user-centric proactive IT management through a 360 degree view of real end user experience, self-learning, proactive problem detection and probable cause analysis, and right-time decision support capabilities. 

 

By uniquely transforming every desktop – real or virtual – into a self-monitoring platform that is user-experience aware, the patented Aternity FPI Platform arms organizations with real-time business intelligence on how application performance and usage impacts business results, and provides a path for constant improvement.

 

Quorum Schematic

Aternity’s global footprint is comprised of marquee enterprise accounts and strategic alliances with leading hardware, software, and consulting vendors. The company serves G2000 customers in the financial services, insurance, telecommunications, manufacturing, oil and gas, retail, hi-tech, and healthcare sectors. 

 

These companies leverage Aternity’s patented FPI Platform in order to gain:

 

 

  • Immediate awareness and rapid response to end user problems (before they call the help desk) through comprehensive visibility and proactive problem detection
  • Dramatic reduction in business disruptions and MTTR as a result of real-time, advanced analytics
  • The ability to ensure ROI on planned infrastructure investments due to production evidence that proves proposed changes substantially impact performance (or not)
  • Increased application adoption, user productivity and business process optimization based on the precise insights into how users use their applications

 

 

What is "Real" End User Experience?

“Real” End User Experience is defined by the three primary components that dynamically interact to constantly impact how End Users experience the IT Services they consume in real-time:

 

 

  • Physical & Virtual Desktop Performance – Boot profiling, CPU and memory utilization per process, error messages, non-responding processes, crashed applications, Blue Screen of Death (BSOD), etc.
  • Application Performance – Latency, response time and “key-to-glass” transaction time for user workflows across the widest array of applications and environments, including HTTP(s), RIA/AJAX, Client Server, Java, .NET, XenApp/ICA, Terminal Server/RDP, VDI/RDP, etc.
  • User Productivity – Application, module and function usage statistics, usage trail, and execution time/time spent, e.g. trades executed, calls closed, emails sent, invoices created, etc.

 

 

What is Frontline Performance Intelligence?

Frontline Performance Intelligence is the result of the real-time aggregation, analysis, correlation of all the performance metrics that define and impact real end user experience. By transforming end user experience metrics into actionable business intelligence, Frontline Performance Intelligence becomes a strategic business enabler. Frontline Performance Intelligence is enabled by self-learning, statistical modeling of dynamic performance baselines, preemptive problem detection, dynamic isolation of impacted users, and automatic identification of business impact and probable cause. With Frontline Performance Intelligence, enterprises rapidly gain the agility required to address end user issues before they impact business results.

 

What is User-Centric Proactive IT Management?

Industry-leading analysts have established that in 74% of the reported help desk cases, IT first learns about performance and availability problems when the users call the Help Desk. That’s because existing application performance management products are data center focused, and provide very little visibility into “real” end user experience. User-centric, proactive IT Management leverages Frontline Performance Intelligence to address this critical problem at its core. By doing so, it empowers enterprises to attain the required service levels demanded by users, while containing the costs associated with a “real-time” enterprise.